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Atlassian Jira

Integration with Atlassian Jira helps maintain accurate and reliable project status when dealing with system’s incident response. A bug issue will automatically be created in the Jira story if you have a declared incident.

Integration​

Step 1 : After clicking Integration , the information form pops up. Step 2 : Enter the necessary information:

  • Atlassian Server URL : URL to access the Atlassian Jira system.
  • User email : Email of the account registered with Atlassian Jira
  • Access Token : Access Token of the specified account

Note : See instructions for creating or obtaining an Access Token here Step 3 : After filling in the information, click Integrate to integrate Jira into the incident system.

Create a Trigger​

Step 1 : First, click Show details to view details information of the Jira integration. Step 2 : Click + Run when an event fires to create a trigger. The information form will shows up: Step 3 : Enter the necessary information:

  • Jira Project : Choose a desired Jira project to initiate a trigger
  • Issue Type : Type of issue
  • Incident active status : The initial status of the issue when the incident is active.
  • Incident resolved status : The initial status of the issue when the incident is resolved
  • Run this action when : Incident is declared

Step 4 : After filling all the information, click Add event action to create a trigger Note : You can create multiple triggers.

Delete a trigger​

To delete a trigger, Click the Trash icon.